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​Sales and Customer Services


Every single organisation has to sell something internally or externally and each individual is a provider and a client. Sales and customer services are critical issues which have a direct impact on image, reputation and profitability. These need special attention for long-term success and institution sustainability. Therefore, we provide:

 

Sales, communication and customer services” - 2 to 4 days

Simulation game - 5 days

At a glance The programme aims at equipping participants with the skills and techniques required in providing exceptional, quality customer service in a dynamic competitive environment; participants enhance their knowledge and communication skills for the provision of better customer care and they develop the right entrepreneurial mindset and positive attitude towards all customers.
Module of 2 days.
The course imparts new sales techniques through effective methods leading to personal impact and business results in order to attain business objectives on a customer needs-based selling approach
Module of 2 days.

Simulation Computer-based business simulation which aims at improving market penetration and extending market share, intensifying customer loyalty, optimising pricing, market research, marketing and PR, and organising marketing campaigns
5 days

Our target Banks, MFI, micro-entrepreneurs, corporate sector: senior and potential managers with marketing and sales responsibilities.

Consultancy offer upon requests

Consultancy consists of supporting your team locally in implementing training outcomes, thus this separate offer will be organised according to your needs.