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Organisation and operations development


Increasing financial access is a matter of investment; he who transforms to be cheapest will win. WSBI offers consultancy to help retail banks to re-engineer and develop their institutions so as to meet the challenges of today’s new competitive environment

  • Support in meeting international and national financial inclusion goals to deliver financial services to individuals and households, SME/municipal and microfinance, rural finance, housing finance; scoping and scaling the market potential, defining needs, meeting the challenge of proximity and delivering affordability in a sustainable way 
  • Products and service design
  • Distribution channels: branch and agency networks, mobile banking, sales forces
  • Human resource management, performance management, introduction of service standards
  • Sales and marketing, market analyses and diagnostics, segmentation
  • Risk management, treasury and asset & liability management
  • Credit control policies, risk assessment training and procedures
  • Payment systems - SEPA, RTGS, public utilities, card payments and a range of services linked to migrant remittances
  • Information technology planning, design and introduction; implementation of Management Information Systems (MIS)​