11.30 – 12.30
Banking in the 21st Century Conference
Welcome and opening
Address by WSBI President Mr. Heinrich Haasis
Address by GSB Director Mr. Prapas Kong-Ied
Address by the Finance Minister of Thailand, Apisak Tantivorawong
|13.30 – 14.00|
Keynote speech: "Banking on Saving the World"
by Mr. Chandran Nair, Founder and Chief Executive,
Global Institute For Tomorrow, GIFT
|14.00 – 15.30 |
Working Session 1
"Banking in the 21st century: a customer-centric approach"
The “New NORMAL” for the financial services industry is characterised by a fast moving digital revolution and disruption by new market entrants within an environment characterized by a Tsunami of international regulation. All of these factors are challenging the business models and revenue streams of banks. At the same time customer expectations are changing in line with the diffusion of “technological innovations” which have become part of the fabric of everyday life in a hyper-connected world. An additional challenge is how to strike the balance between consumer protection and using in-house and big data to improve the customer experience on all customer touch points in an omni-channel approach. Linked with this is the big threat of cyber security, which is one of the largest challenges that banks, governments and other industries have to tackle today.
Moderator: Mr. Bob Hayward, IT Advisory, Asia/Pacific (KPMG Singapore)
- Mr. Xavier Marcillac, APAC Sales Director (Strands)
- Mr. Jorge Rodriguez, Executive President BancoEstado (Chile)
- Mr. Isara Wongrung, Senior Executive Vice President, Government Savings Bank (GSB)
|16.00 – 17.30|
Working Session 2
"Banking in the 21st century: the human factor"
Digitisation changes the way processes are carried out and changes our interaction with other human beings and objects. It provides more choices and ways and means to connect with and create deeper client relationships. Digitisation is thus also a catalyst for social innovation, and challenges how creating value for society is organised. It is of course also having a profound impact on the organisation and internal culture of the bank. In order to face the new market challenges caused by digitisation and innovation, banks need to transform to an agile organisation with an emphasis on culture, skills leadership and process rather than technology.
Moderator: Mr. Joan Rosàs, Head of International Financial Institutions, CaixaBank
- Mr. H.R.Dave, Deputy Managing Director, National Bank for Agriculture and Rural Development (NABARD)
- Mario Rojas, General Manager, Caja de Ahorros (Panama)
- Nikolai Vavokhin, Head of the Representative Office of Belarusbank in Germany